Service Level Agreements Are Not Necessary When Outsourcing IT Functions

question 48

True/False

Service level agreements are not necessary when outsourcing IT functions.

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Definitions:

Shock

A device designed to absorb and dampen impact, providing a smooth ride in vehicles by converting kinetic energy to thermal energy.

Spring

An elastic object used to store mechanical energy, often made of coiled wire, providing resistance to compressive or tensile forces.

Ball Joint

A spherical bearing that connects the steering knuckles to the control arms, allowing for smooth and stable movement of the suspension and steering.

MacPherson Strut

A type of automotive suspension system that combines a shock absorber and a coil spring into a single compact assembly.