In the Following Example,what Skill Is the Helper Demonstrating? CLIENT

question 22

Multiple Choice

In the following example,what skill is the helper demonstrating? CLIENT: I'm sorry I didn't get my homework done.I hate that it's not finished!
HELPER: It sounds like you're feeling disappointed and frustrated.

• A)paraphrase.
• B)reflection of feeling.
• C)reflection of content.
• D)summarization.

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Definitions:

Job Enlargement

The process of increasing the number and variety of tasks that an employee performs, aiming to reduce monotony and increase job satisfaction.

Natural Work Units

Groups in a work setting structured around common tasks or processes that allow employees to work effectively toward shared goals with minimal supervision.

Client Relationships

The dynamics and interactions between a business and its clients, emphasizing communication, trust, and satisfaction to foster long-term engagements.

Task Identity

The degree to which a job involves completing a whole, identifiable piece of work from start to finish, providing a sense of accomplishment.