Penelope Is the Most Difficult Client Whom Group Leader Ari

question 33

Multiple Choice

Penelope is the most difficult client whom group leader Ari has had to deal with in his 30 years of practice. She is disruptive, rude, overbearing and confrontational. Just now, an intense argument was initiated by Penelope. Two other members have threatened to quit the group. Which of the following is correct?

• A) Ethically, Ari must dismiss Penelope to preserve the group
• B) Ari should quash the conflict temporarily in favor of a "cooling-off" period
• C) Ari should state his observations and hunches in a tentative manner
• D) Ari should respond in-kind to Penelope to see how she feels when presented with "her" behavior

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Definitions:

Work Behaviours

Actions and attitudes that employees exhibit in the workplace, which can affect both their performance and the overall culture of the company.

Inventory of Rewards

A collection or list of potential rewards or incentives that can be offered to individuals or employees to motivate and recognize their contributions.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment, introduced by B.F. Skinner.

Unpleasant Consequence

A negative result or effect that follows an action or decision, often serving as a deterrent for certain behaviors.