An Employee's Performance Has Been Worse Than Expected

question 8

Multiple Choice

An employee's performance has been worse than expected. Which comment would be a barrier to an effective performance evaluation?

• A) "Your documentation is really very good."
• B) "I see that you are very emotional right now. Maybe it would be better to reschedule this interview."
• C) "Are you telling me that my management style is not effective?"
• D) "I would like to recommend that you seek assistance from the Employee Assistance Program."

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Definitions:

Coping Behavior

The actions, strategies, and psychological mechanisms individuals employ to manage stress, challenges, and emotional distress.

Emotion Schemas

Mental experience that includes feelings, memories, thoughts, images, and noncognitive elements like hormonal shifts that interact with and may amplify a basic emotional experience.

Dyadic Skills

The interpersonal skills required to effectively manage and navigate two-person relationships, such as communication and conflict resolution.