A Customer Wants to Return a Shirt That Is Too

question 93

Multiple Choice

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:

• A) nonprogrammed decision by following the company's refund policy.
• B) programmed decision by using judgment to decide whether or not to give a refund.
• C) nonprogrammed decision by using judgment to decide whether or not to give a refund.
• D) programmed decision by following the company's refund policy.

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Definitions:

Collaboration

It describes the act of working together with one or more people in order to achieve a common goal, task, or project.

Reinforcement Theory

A psychological concept suggesting that behavior is shaped and conditioned by its consequences, with positive outcomes reinforcing the behavior and increasing its likelihood of recurrence.

Positive Consequences

Favorable outcomes or benefits that result from a specific behavior or action, often reinforcing the behavior.

Theoretical Frameworks

Structures of concepts, assumptions, and their relations, used to support or guide research, providing a comprehensive understanding of a phenomenon.