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A Large Restaurant Chain Notices That Many Bad Decisions Have

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A large restaurant chain notices that many bad decisions have been made. For example, various restaurants are complaining about their lack of freedom to tailor menus to local tastes. The corporate marketing vice president insists on making all decisions. The company also expanded into Mexico, where it has done poorly, but the company refuses to exit. What are some reasons for these bad decisions, and what can the company do to improve organizational learning?


Definitions:

Helping Professionals

Individuals who provide support, guidance, or treatment to people in need, such as social workers, counselors, and therapists.

Bureaucracies

Complex organizational systems with structured hierarchies and standardized procedures designed to manage and administer large organizations or governments.

Needs Assessment

A systematic process for determining and addressing gaps between current conditions and desired conditions or "needs."

Statewide Comprehensive

An approach or plan that covers all areas or aspects within an entire state, intended to address complex issues systematically.

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