A Customer Wants to Return a Shirt That Is Too

question 93

Multiple Choice

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:

• A) nonprogrammed decision by following the company's refund policy.
• B) programmed decision by using judgment to decide whether or not to give a refund.
• C) nonprogrammed decision by using judgment to decide whether or not to give a refund.
• D) programmed decision by following the company's refund policy.

---

Definitions:

System

A set of interconnected elements or components that are organized to function together as a complex whole.

Kenneth Boulding

An economist, educator, peace activist, and interdisciplinary philosopher who made contributions in systems theory, ecological economics, and conflict and peace studies.

Equivocality

The existence of multiple and potentially conflicting interpretations or meanings within a communication context.

Predictable Context

An environment or situation in which outcomes can be anticipated based on known variables, past experiences, and established patterns.