An Organization That Implements TQM

question 50

Multiple Choice

An organization that implements TQM:

• A) needs to empower employees.
• B) uses fixed workers.
• C) has terminal values of frugality and economy.
• D) relies on standardization as the primary means of control.

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Definitions:

Chameleon Effect

The unconscious tendency of individuals to mimic the postures, mannerisms, facial expressions, and other behaviors of their interaction partners.

Informational Social Influence

The change in opinions or behavior that occurs when individuals conform to the attitudes or actions of others, based on the desire for accuracy.

Cough

A sudden, forceful expulsion of air from the lungs typically as a reflex to clear the throat or airways.

Natural Mimicry

The act of imitating or copying the appearance, behaviors, or sounds of other species or natural phenomena, often as a survival technique.