The Coal Mining Industry Replaced the Small Batch System with a More

question 34

Multiple Choice

The coal mining industry replaced the small batch system with a more efficient mass technology system ("long wall method." Why was it not successful?

• A) The new system disrupted the established working relationships and informal norms of the group.
• B) Top management was never committed to the new process.
• C) The TQM principles in use at the time just didn't work in this intensive industry
• D) The change was too revolutionary in that the technology was not tested prior to implementation.

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Definitions:

Demand

The amount of a particular product or service that consumers are willing and able to purchase at a given price.

Interventricular Septum

The wall of tissue that separates the right and left ventricles of the heart.

Mitral Valve

A valve in the heart located between the left atrium and left ventricle that allows blood to flow in one direction from the atrium to the ventricle.

Aorta

The largest artery in the body, which carries oxygenated blood from the heart to the rest of the body.