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Discuss how the change from routine to nonroutine work and shift to simpler organizational hierarchies have increased the importance of teamwork in organizations.
Utilization Factor
A measure of how much of a system's capacity is being used compared to its total capacity.
Average Queue Length
The average number of items or people waiting in line to be processed or served over a specific period.
Negative Exponential
A statistical distribution used to model time between independent events that occur continuously at a constant average rate.
Service Times
The duration a customer has to wait before receiving a service or the time taken to deliver a service.
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