While Process Redesign, Supply Chain Management, and Factory Automation Are

question 12

True/False

While process redesign, supply chain management, and factory automation are all tech-centric operations, service operations are not.

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Definitions:

Mental Powers

The collective cognitive abilities of the mind, encompassing perception, memory, judgment, and reasoning.

Self-Esteem

An individual's subjective evaluation of their own worth or value.

Pygmalion Effect

Proposes that leaders’ expectations of followers, and their treatment of them, explain and predict followers’ behavior and performance.

Golem Effect

Loss in performance due to low leader expectations.