Bertha, a Business Analyst, Wants to Analyze Shop Wise Inc

question 40

Multiple Choice

Bertha, a business analyst, wants to analyze Shop Wise Inc., a software company. She wants to know how the company, supplying its products and services for over a decade, still maintains competitive advantage over other companies. She does the analysis simply by walking around the company and taking notes. She even tries out one of the company's software programs and finds it useful. This scenario illustrates the use of __________.

• A)interviews
• B)focus groups
• C)archival data
• D)observation

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Definitions:

Societal Conditions

The various circumstances and factors that characterize society at a specific time, including economic, cultural, social, and political aspects.

Kelley's Typology

A theoretical model that classifies employees into distinct roles based on their levels of actively engaging with work and displaying initiative, such as stars, citizens, lone wolves, and sheep.

Followers

Individuals who support and are guided by a leader or organization.

Followership

The behaviors of individuals acting in relation to leaders, emphasizing the role of followers in the leadership process and recognizing that effective followership is a vital component of effective leadership.