During the Process of Mapping the Consumption Chain of a Product

question 26

Multiple Choice

During the process of mapping the consumption chain of a product, Nina looks at the methods followed by companies which send their engineers to check laptops when they detect that a possible bug could be affecting a system. Which of the following questions does this example address?

• A)What if customers aren't satisfied and need a return or exchange?
• B)What help do customers need to become familiar with the product?
• C)How is your product stored?
• D)How is your product repaired, serviced, or disposed of?