What Term Do Psychologists Use to Describe Our Tendency to Search

question 159

Multiple Choice

What term do psychologists use to describe our tendency to search for evidence that supports our belief and to ignore evidence that might disprove it?

• A) confirmation bias
• B) convergent thinking
• C) availability heuristic
• D) representativeness heuristic

Understand the concept that non-verbal signals and meanings are culturally defined.

Recognize the differences in verbal and non-verbal communication practices across various cultures, including high and low context cultures.

Appreciate the existence of variations within cultures and the importance of not stereotyping.

Acknowledge the role of cultural behaviors and values in communication, especially in international contexts.

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Definitions:

Transaction Selling

A sales approach focused on single, one-time sales transactions rather than developing long-term customer relationships.

Customer Needs

Customer needs encompass the desires, expectations, or requirements that customers have regarding a product or service to solve a problem or fulfill a desire.

Grocery Store

A retail store that primarily sells food, both fresh and packaged, along with various household items.

Service Quality

Service quality is a measure of how well a delivered service matches the customer's expectations.