Which of the Following Balanced Scorecard Perspectives Focuses on Customer

question 118

Multiple Choice

Which of the following balanced scorecard perspectives focuses on customer service issues?

• A) Financial.
• B) Customer.
• C) Internal Business Process.
• D) Learning and growth.

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Definitions:

ERP

Enterprise Resource Planning, a category of business management software that integrates various functions of an organization, including finance, supply chain, HR, and operations.

Efficient Consumer Response

A strategy aimed at improving the supply chain and retail performance through closer collaboration between suppliers and retailers to better serve consumers.

Grocery Industry

A sector of the economy focused on the retailing of food and supermarket-based products, including the distribution and sale of fresh, frozen, and canned foods.

Supermarket Concept

A retail model characterized by a large, self-service grocery store offering a wide variety of food and household products, organized into departments.