Manager E Has Just Learned That Emotional Intelligence Is a Great

question 21

Multiple Choice

Manager E has just learned that emotional intelligence is a great predictor of workplace performance. Which of the following would be the best choice for Manager E to measure the emotional intelligence of subordinates?

• A) Ask their manager if they have high or low emotional intelligence
• B) Ask the person to role play how they would respond in different customer interactions and measure their responses
• C) Ask the person to rate their own level of emotional intelligence
• D) Use their score on emotional labor because the two concepts are so closely related

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Definitions:

Domain-Specific Memory

Memory that applies to a particular area of knowledge or expertise, allowing for better recall of information related to that field.

Problem Representation

The process of mentally framing or defining a problem in a way that will facilitate the search for solutions.

Analogy

A comparison between two things, typically for the purpose of explanation or clarification.

Retrieval Cue

A stimulus, whether external or internal, that helps in the recall or recognition of memory stored information.