Examlex
About _____ of European Union citizens speak a second language.
Bad News Skills
The ability to effectively communicate unfavorable or disappointing information in a sensitive and constructive manner.
Basic Human Needs
Basic human needs represent the fundamental aspects necessary for individuals to survive and thrive, including physiological needs, safety, love/belonging, esteem, and self-actualization.
Customer Service
The support and guidance offered by a business to individuals who purchase or utilize its goods or services.
Going The Extra Mile
When a company gives customers small extra products or services as a way of showing appreciation for their business.
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