Why Might a Group of Employees Interpret the Same Message

question 18

Multiple Choice

Why might a group of employees interpret the same message from management differently?

• A) They are from different generations
• B) They range in age
• C) They are different genders
• D) All of the above

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Definitions:

Reasonable Basis

A logical, fact-based foundation for a belief, action, or decision, indicating that due diligence has been exercised.

Itemization

The process of listing individual items or services separately, often in billing or accounting.

Funeral Services

Professional services provided by a licensed funeral director and staff, which may include the preparation of the body, conducting the funeral ceremony, and the management of the funeral process.

Federal Law

The body of law created by the federal government of a country, which applies to the entire nation and supersedes state laws in areas of federal jurisdiction.