Kotter's First Step Is "Sense of Urgency

question 26

Multiple Choice

Kotter's first step is "sense of urgency." What happens in this step?

• A) Management communicates the rapid change needed and what is driving it
• B) Tell employees why the change is necessary so they embrace the change and begin reaping said benefits
• C) You should establish this sense of excitement and rush so that you can proceed through the stage changes quickly
• D) Managers or decision makers need to quickly decide what the plan is so they can communicate it to their employees

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Definitions:

Inputs Standardization

The process of ensuring that inputs or resources used in a system or process meet specific, consistent standards.

Direct Supervision

A management approach where supervisors have immediate oversight and control over the work and conduct of their subordinates.

Standardization of Work Processes

The practice of establishing common procedures and criteria to ensure consistency and efficiency in operations.

Outputs Standardization

The process of making the results or outputs of different processes uniform or consistent across a system or organization.