Misrepresentation of a Material Fact Cannot Occur Through Conduct Alone

question 9

True/False

Misrepresentation of a material fact cannot occur through conduct alone.

Recognize the importance of framing a claim message to seek compensation without sounding accusatory.

Appreciate the value of expressing regret and offering alternative solutions in response to bad news.

Master the art of firm yet constructive language in indirect claim messages.

Learn the effectiveness of strategic message structuring when refusing requests or delivering bad news.

---

Definitions:

Bright

Having high intelligence or quick intellectual capacity.

Perceptual Set

A psychological predisposition or readiness to perceive certain features of the environment while ignoring others.

Relative Luminance

A measure of the amount of light that comes from a source or is reflected by a surface, compared to the amount of light coming from a reference source.

Shape Constancy

The perceptual phenomenon by which we recognize objects as having a constant shape despite changes in the angle of vision, distance, and lighting.