Which of the Following Statements About Total Quality Management (TQM)

question 15

Multiple Choice

Which of the following statements about total quality management (TQM) is true?

• A) TQM is an integrated organization-wide strategy for improving product and service quality.
• B) TQM is a specific technique used to reposition a company's product so as to justify higher prices.
• C) TQM is based on four mutually reinforcing principles: customer focus, customer satisfaction, participative management, and delegation.
• D) TQM was developed and is monitored by the International Organization of Standards.
• E) All of these statements about TQM are true.

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Definitions:

Bayley-III

Stands for the third edition of the Bayley Scales of Infant and Toddler Development, a tool to assess developmental progress in children up to 42 months.

Language

A system of symbols, sounds, and rules used for communication among individuals.

Standardized Measure

A test or assessment that is administered and scored in a consistent, or "standard", manner.

Intelligence

The ability to learn from experience, adapt to new situations, understand and handle abstract concepts, and use knowledge to manipulate one's environment.