A Company Has Purchased New Software Which Will Allow Its

question 75

Multiple Choice

A company has purchased new software which will allow its employees to extend the electronic support capabilities and parts­ordering efficiencies the company offers its customers. The company's improved____________ should lead to improved employee satisfaction.

• A) service capability
• B) lean manufacturing
• C) service benchmarking
• D) service empowerment
• E) customer empathy

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Definitions:

Analogical Representation

A mental representation that serves as a reference or model for another, allowing the understanding of a concept by noting similarities to an already understood concept.

Roman Numeral

A numeral system originating in ancient Rome, utilizing letters from the Latin alphabet (I, V, X, L, C, D, M) to represent numbers.

Aerial Photograph

An aerial photograph is an image taken from an elevated position, typically from an aircraft or drone, used often in surveying, mapping, and military intelligence.

Visualizing

The process of forming mental visual images of scenarios or objects not immediately present to the senses.