Make a List of the Characteristics That Define Quality for Goods

question 18

Essay

Make a list of the characteristics that define quality for goods. Then make a second list of characteristics that define quality for services. Why do these lists differ? Which characteristic appears on both lists and why?

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Definitions:

Cognitive Demands

The mental effort required to perform a task, including thinking, problem-solving, and decision-making.

Paid

Receiving money or compensation for services rendered or work done.

Processes

Sequences of actions or methods followed in order to achieve particular outcomes or objectives.

Rewards

Benefits, either material or symbolic, given in recognition of one’s effort, achievement, or service.