The Ability to Consistently Perform a Service Well Is Referred

question 12

Multiple Choice

The ability to consistently perform a service well is referred to as service____________ .

• A) reliability
• B) assurance
• C) responsiveness
• D) tangibility
• E) durability

---

Definitions:

Equivalent Interest Rate

A rate that reflects the actual annual cost of a loan or the earnings on an investment, taking into account the effect of compounding.

False Consensus Effect

A psychological bias where individuals believe their own viewpoints, actions, and behaviors are more common in the general population than they actually are.

Actors

Individuals who perform in stage plays, movies, television shows, or other productions, portraying characters.

Observers

Individuals who watch or notice something without directly participating in the action.