One of the Key Assumptions in the Service Business Is

question 78

Multiple Choice

One of the key assumptions in the service business is that success depends on how well employees deliver their services to customers. However, according to the service-profit chain, success depends on ____________ .

• A) the availability of factors of production
• B) autocratic management
• C) a high degree of centralization
• D) how well employees are treated
• E) market size

---

Definitions:

Ethical Standards

Principled guidelines that govern the conduct of individuals and organizations, maintaining integrity and fairness in professional practices.

Public Opinion Surveys

The collection and analysis of the views of the general public, typically conducted through questionnaires to inform decision-making processes.

Personal Moral Philosophy

An individual's set of beliefs, principles, and values that guide their behavior and decision-making process regarding right and wrong.

Laws and Ethics

The principles and regulations governing conduct in both a legal and moral framework, often guiding professional practice and corporate behavior.