When Robin Was Told That Her Favorite Store Would No

question 23

Multiple Choice

When Robin was told that her favorite store would no longer stock her favorite brand of clip-on earrings, she assumed this meant that the company was no longer producing clip-on earrings; even though that was not the case. Robin's incorrect assumption was due to_____ .

• A) selective perception
• B) kinesics
• C) closure
• D) defensive bias
• E) attribution

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Definitions:

Group Dynamics

The study of the behaviors and psychological processes that occur within a social group.

Matrix Structure

An organizational structure that assigns specialists from different functional departments to work on one or more projects, leading to a blend of functional and project-based attributes.

Customer Service

The support and guidance offered by an organization to individuals who purchase or utilize its goods or services.

Pass the Buck

An expression referring to the act of shifting responsibility or blame from oneself to another person.