When Things Go Wrong in the Workplace, Workers Are More

question 21

Multiple Choice

When things go wrong in the workplace, workers are more likely to attribute their problems to , while managers are more likely to attribute those same workers' problems to_____ .

• A) extrinsic reinforcers; intrinsic reinforcers
• B) external causes; internal causes
• C) the fundamental attribution error; the defensive bias
• D) the fundamental attribution error; the self-serving bias
• E) internal causes; external causes

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Definitions:

Idle Time

Time periods when resources such as personnel or machines are not actively engaged in production, often leading to inefficiency and increased costs.

Direct Labour Expense

The total cost of all the labour directly involved in the production of goods or services.

Manufacturing Overhead

All indirect costs associated with manufacturing, excluding direct materials and direct labor costs.

Conversion Costs

The costs incurred to convert raw materials into finished goods, including direct labor and manufacturing overhead expenses.