When One of Canada's Largest Financial Service Providers Wanted to Develop

question 71

Multiple Choice

When one of Canada's largest financial service providers wanted to develop a customer-focused sales and service culture, an executive team developed the plan through the use of_____ communication.

• A) upward
• B) dyadic
• C) horizontal
• D) downward
• E) functional

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Definitions:

Routine Message

A common or regularly occurring communication, often standardized, dealing with day-to-day operations.

Positive Message

A communication that conveys good news or an optimistic outcome, often used to build morale or reinforce positive relationships.

Clear and Concise

Communication that is straightforward and to the point, without unnecessary words or details.

Potential Sale

A sales opportunity that has been identified but not yet realized or converted into an actual sale.