The Last Step of Empathetic Listening Requires Managers To_____

question 54

Multiple Choice

The last step of empathetic listening requires managers to_____ .

• A) ask for clarification
• B) summarize what the speaker has said
• C) respond with feelings and then facts
• D) engage in problem identification
• E) paraphrase what has been said

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Definitions:

Dissociative Identity Disorder

A psychological condition where an individual experiences two or more distinct and alternating personality states, which may involve amnesia, identity confusion, and depersonalization.

Subpersonalities

Different parts or aspects of one's personality that can surface in varying contexts or emotional states.

Preferences

Individual likes, choices, or inclinations that inform decision-making.

Evoked Potential

A measure of the electrical activity in the brain in response to specific stimuli, used to assess neurological function.