As CEO of UPS, Michael Eskew Transformed the Company from a Package

question 53

Multiple Choice

As CEO of UPS, Michael Eskew transformed the company from a package delivery service to a logistics expert so it could serve as a traffic manager for corporate America. As a transformational manager, Eskew ______.

• A) insisted his employees do the right thing
• B) created opportunities for rewards
• C) used intellectual stimulation to encourage his employees to take innovative approaches to problem solving
• D) encouraged his employees to depend on information technology as the basis for decision-making
• E) created heuristics to guide the transformation procedure

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Definitions:

Harassment

Behavior that is intimidating, hostile, or offensive to another person, often in the workplace or social setting.

Demotion

The act of lowering an employee's rank or position, usually as a disciplinary measure or due to organizational restructuring.

Discharge

The termination of an employee's job position by the employer, often for cause such as misconduct or poor performance.

Aggregate Welfare

The total level of well-being or economic prosperity of a community, region, or country, considering all individuals and factors collectively.