Tom Valerio Was the Point Man on a Major Push

question 21

Multiple Choice

Tom Valerio was the point man on a major push to reinvent CIGNA Property & Casualty. His vision for CIGNA was to become a top-quartile, specialist property and casualty company. It was a radical proposition. During the organizational change, having this vision was especially important during the_________ stage.

• A) change intervention
• B) the change prototype
• C) unfreezing
• D) refreezing
• E) change mobilization

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Definitions:

Continent

A large continuous mass of land distinguished by geographers as one of the major landmasses on Earth's surface.

Country

A recognized political entity with its own government, territory, and population.

Referent

The actual object, event, or condition that a word or phrase denotes or stands for.

Vehicle

A means of transport, such as a car, bicycle, or airplane, used for carrying people or goods.