When Resistance to Change Is Based on Insufficient, Incorrect, or Misleading

question 37

Multiple Choice

When resistance to change is based on insufficient, incorrect, or misleading information, managers should use _____________as an approach to manage resistance.

• A) education and communication
• B) participation
• C) negotiation
• D) coercion
• E) change manipulation

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Definitions:

Dividend Payments

Payments made to shareholders out of a corporation's earnings reflecting their share in the ownership.

Operating Expense

Ongoing costs for running a product, business, or system, not including the cost of goods sold but encompassing items like salaries and rent.

Wages Expense

The total amount of wages paid to employees during a specific period as an expense to the company.

Interest Expense

The price paid by an entity for the privilege of using borrowed funds over a designated period.