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You were surprised to note that approximately 95% of returned positive accounts receivable confirmation requests indicated that the customers thought that they owed a larger balance than the amount that had been printed by your client on the confirmation.This might be explained by the fact that:
Motives
Internal drives or reasons that prompt individuals towards specific actions or behaviors.
Critical Thinking
The process of analyzing facts to make a judgment.
Objectivity
The practice of maintaining impartiality and neutrality, avoiding personal biases or emotions, in order to provide unbiased and factual observations or decisions.
Creativity
The ability to produce original and valuable ideas or things.
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