All of the Following Are Effective Tips for Telephone Communication

question 14

Multiple Choice

All of the following are effective tips for telephone communication EXCEPT

• A) answer with a smile.
• B) end your call on a positive note.
• C) use only open questions.
• D) use continuity sounds.

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Definitions:

Outsourced

The practice of having certain job functions or tasks performed outside a company instead of by the company’s own employees.

Repetitive

Involves actions or events occurring in a regular and predictable pattern.

Unpredictable

Not able to be predicted or foreseen; capable of happening without any prior indication.

Core Competencies

Core Competencies are the unique strengths and abilities that a company or an individual possesses, providing distinct competitive advantages over opponents or the unique propositions one offers in the marketplace.