Surface-Level Communication Focuses on

question 22

Multiple Choice

Surface-level communication focuses on

• A) both content and relationship.
• B) logic as opposed to emotion.
• C) the literal meaning.
• D) obvious emotion.

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Definitions:

Variances

Differences between expected and actual performance in business metrics such as costs, revenues, and production levels.

Direct Labor-Hours

The total hours worked by employees directly involved in manufacturing goods or providing services.

Standard Costs

Pre-determined costs used as a benchmark for evaluating actual production costs within a business.

Raw Material

Basic, unprocessed materials used in the manufacturing process to produce finished goods.