Piaget's View of Development Suggests That Cognitive Processes Develop Gradually

question 16

True/False

Piaget's view of development suggests that cognitive processes develop gradually and continuously, whereas the information-processing view suggests that thought processes change rapidly and dramatically about age 12.

Understand the importance of providing alternatives in negative messages.

Differentiate between writing a complaint and writing a rejection.

Analyze the efficacy of social media as channels for resolving customer complaints.

Apply principles of effective communication in crafting negative messages to customers while considering ethical implications.

---

Definitions:

Social Networking Technologies

encompass digital platforms and tools that enable individuals to connect, communicate, and collaborate online, facilitating the sharing of information and ideas among users.

Organizational Learning

The process by which an organization improves itself over time through gaining experience, identifying and correcting mistakes, and adapting to the external environment.

Decision Making

The process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.

Encoding And Decoding

The process of transforming ideas and messages into symbols for communication (encoding) and interpreting these symbols back into ideas (decoding).