Which Sentence Is Better Expressed

question 36

Multiple Choice

Which sentence is better expressed?

• A) Our efficient, administrative assistant will process your claim quickly.
• B) Our efficient administrative assistant will process your claim quickly.

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Definitions:

Active Listening

The practice of fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering the information.

Full Attention

The state of focusing all cognitive resources on a specific task or interaction without distractions.

Apologizing

The act of expressing regret or sorrow for having done something wrong or harmful, often with an intention to reconcile and amend the situation.

Forgiveness

The process of letting go of resentment, anger, or claims against another person for perceived offenses or mistakes.