Only One Individual Should Be Recognized for Outstanding Customer Service

question 43

Multiple Choice

Only one individual should be recognized for outstanding customer service, ----, Reann Bertrand.

• A)e.g
• B) i.e.

---

Definitions:

Lab Technician

A professional skilled in performing various tests and experiments in a laboratory setting to support scientific research and diagnostic analysis.

Two-factor Theory

A psychological theory proposing that human emotions are influenced by two main factors: arousal and valence, affecting how positive or negative an emotion is experienced.

Extrinsic

Refers to motivations or rewards that come from outside an individual, such as money, recognition, or praise.

Hygiene Factors

Elements identified by Herzberg that influence job satisfaction, including company policies, working conditions, and salary, but primarily prevent dissatisfaction rather than enhance satisfaction.