Both ---- Complaints Were Handled Promptly and Courteously

question 10

Multiple Choice

Both ---- complaints were handled promptly and courteously.

• A) customers
• B) customer's
• C) customers'

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Definitions:

Situational Factors

Environmental conditions or circumstances that can influence an individual's behavior or outcomes.

Vroom-Jago Time-driven

A decision-making model that helps leaders determine the appropriate level of involvement of team members in the decision-making process, based on time constraints and importance of the decision.

Effective Leaders

Individuals who possess the skills, behaviors, and attributes necessary to influence, motivate, and enable others to contribute toward organizational success.

Ineffective Leaders

Individuals in leadership positions who fail to inspire confidence, achieve objectives, or motivate their team, often due to a lack of skills, vision, or commitment.