Which of the Following Statements Concerning E-Mail Messages to International

question 32

Multiple Choice

Which of the following statements concerning e-mail messages to international colleagues is incorrect?

• A)Use phrases such as "hello" in the customer's language.
• B)Avoid asking questions starting with the word "why."
• C)Use primarily compound and complex sentences.
• D)Apologize when a mistake has been made even though you do not think you are at fault.

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Definitions:

Physical Barriers

Physical barriers refer to tangible obstructions that hinder or restrict access, communication, and interaction among people in a physical space.

Listening

The active process of receiving, understanding, and responding to spoken words or sounds.

Culture

A collection of common beliefs, objectives, conventions, and behaviors that define a group, organization, or institution.

Cross-Cultural Communication

The process of exchanging information and ideas between individuals from different cultural backgrounds.