The Passing of Time Causes Forgetting According to ___________

question 79

Multiple Choice

The passing of time causes forgetting according to ___________.

• A)interference theory
• B)optimization theory
• C)reduction theory
• D)decay theory

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Definitions:

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.