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Nancy is interviewing graduate students regarding their opinion of a graduate student union. She uses a predetermined protocol, takes notes, and also audiotapes the sessions. After each session Nancy types the audiotapes, verbatim, into a computer file. Nancy is best illustrating
Core Benefit Proposition
The fundamental value or advantage that a product or service offers to customers, often serving as the primary reason for a consumer's purchase decision.
Direct Competitors
Businesses or entities that offer the same or very similar goods or services to the same customer or target market.
Catalog Retailer
A business that sells products through catalogs mailed to customers, who can place orders by mail, telephone, or online.
Competitive Advantage
An attribute or situation which positions a company more favorably or at an advantage relative to its competitors in the industry.
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