Using a _____ Is an Example of an Object Substitution

question 56

Multiple Choice

Using a _____ is an example of an object substitution.

• A) scale model of a room to show where a toy is hidden in a larger room
• B) toy backhoe, rather than a toy dump truck, to haul blocks
• C) play stove to cook pretend broccoli cheese soup
• D) a bowl as a magician's hat

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Definitions:

Empathy

Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.

Service Characteristic

Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.

Service Quality

The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.