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A psychologist is interested in 4-year-old Jacob's knowledge of the differences between animals and vehicles. The psychologist gives Jacob a multiple-choice picture test in which he must write the letter of the correct answer on a separate answer sheet. However, Jacob has trouble identifying and writing some letters. On two separate occasions, Jacob receives the same score on the test. This method has _____ validity and _____ reliability.
High-Quality Products
High-quality products are those that meet or exceed consumer expectations in terms of durability, reliability, performance, and aesthetics.
Cause-And-Effect Diagram
A schematic technique used to discover possible locations of quality problems; also known as an Ishikawa diagram or a fishbone chart.
Flexible Pricing
A pricing strategy where the prices of goods or services are allowed to fluctuate based on market demand, competition, and other factors.
Manufacturing-Based Definition
A perspective on quality that emphasizes conformance to specifications and standards during the production process.
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