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All of the following variables,except for show a positive correlation.
Quality Costs
Represents the expenses associated with preventing, detecting, and correcting defective work in products or services.
Defect Rate
A measure of the frequency at which errors or flaws occur in a manufacturing process or a product.
Quality Performance
The degree to which a product or service meets customer expectations and industry standards.
Internal Failure Costs
Costs incurred to rectify defects found before the delivery of a product to the customer, part of quality control expenses.
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