Shaylyn Is a Toll-Booth Operator

question 191

Multiple Choice

Shaylyn is a toll-booth operator.She nearly always has an hourly encounter with a motorist who berates and belittles her because they are upset about traffic,they don't have enough change,or they are just unhappy that day.As a result,when she gets home Shaylyn often yells at her roommates and slams cabinet doors closed when she can't find what she wants.She is displaying classic symptoms of

• A)regression.
• B)displacement.
• C)sublimation.
• D)projection.

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Definitions:

Fixed Costs

Expenses that do not change with the level of production or sales volume, such as rent, salaries, and insurance premiums.

Peak-period

A time of maximum activity or demand, often leading to higher prices and increased revenue for companies able to meet the demand.

Logistics Department

The division of a company responsible for the management of the movement and storage of materials, goods, and information.

Operating Divisions

Sections of a business organization that operate semi-autonomously, typically responsible for their own budgeting and profit and loss.