What Should Health Care Workers Do When They Call Patients

question 7

Multiple Choice

What should health care workers do when they call patients to inform them of their test results?

• A)Have sufficient information at hand to answer the patient's questions
• B)Provide details so that patients can go online and learn more about their conditions and potential treatment options
• C)Expect that some patients will ask to speak with the doctor
• D)All of the above
• E)None of the above

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Definitions:

Actual Authority

The express or implied power granted by a principal to its agent, allowing the agent to perform acts on the principal's behalf, which legally binds the principal with third parties.

Apparent Authority

The appearance or assumption of authority based on the actions, words, or deeds of the principal or because of circumstances the principal created.

Doctrine of Estoppel

A legal principle that prevents a person from asserting something contrary to what is implied by a previous action or statement by them, or by a previous relevant judicial determination.

Expressly Bind

To clearly, explicitly, or directly impose a legal obligation or duty.