Which of the Following Are Ways to Provide Good Customer

question 23

Multiple Choice

Which of the following are ways to provide good customer service for patients?

• A)Calling patients honey,sweetie,or dear to let them know you care about them
• B)Giving patients special food and drinks to help them feel at home
• C)Reviewing the medical records of all patients on your unit regardless of whether they are in your care
• D)Offering your personal opinions to patients who ask for it
• E)Asking yourself,if you were the patient,how you would want to be treated

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Definitions:

Bilateral Monopoly

Market with only one seller and one buyer.

Bargaining Power

The relative capacity of parties in a negotiation to exert influence on each other, often influencing the terms and conditions of agreements.

Single Buyer

A market situation where there is only one buyer, or consumer, for a particular product or service, often leading to monopsony power.

Single Seller

A market structure where there is only one provider of a particular product or service, leading to monopoly.