When Placing a Caller on Hold You Should

question 7

Multiple Choice

When placing a caller on hold you should:

• A)ask the caller if he or she can hold,and wait for the response.
• B)check every thirty seconds to see if the caller wants to continue to hold.
• C)ask if you may take a message.
• D)transfer the call as soon as possible.
• E)All of the above

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Definitions:

Leadership Making

Leadership making refers to the process of developing, shaping, and evolving leadership capabilities and relationships over time, both in individuals and within organizations.

Stranger Phase

The initial stage in some interpersonal and group development processes where individuals are not yet familiar or comfortable with each other.

Leadership Making

An approach that emphasizes the development of high-quality leader-member exchanges, aiming to transform average LMX relationships into partnerships characterized by mutual respect, trust, and obligation.

Stranger Phase

The initial phase in Leader-Member Exchange (LMX) theory where the leader and the subordinate start their relationship with formal interactions based on organizational roles.