"Thank You for Your Order

question 31

Multiple Choice

"Thank you for your order.We appreciate your interest in our product." Which part of the negative news message is reflected in this statement?

• A)Negative news
• B)Buffer
• C)Explanation
• D)Redirect
• E)Refocus

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Definitions:

Employee's Negligence

Situations where an employee’s failure to exercise reasonable care in their duties results in harm or damage.

Employee's Intentional Torts

Acts committed by an employee with the intention to cause harm or damage, which can lead to legal liability for the employer under certain conditions.

Detrimentally Changed

Refers to a negative alteration in circumstances or conditions that adversely affects someone or something.

Reasonable Belief

A person's honest conviction or acceptance that a fact or condition is true, based on factual evidence or credible information.